Orders are typically packed and processed the following day and will be delivered within 5-7 working days. There might be delay in if wrong information such as address of contact number is provided. In the event that you are not able to receive a parcel, there will be a re-attempt delivery. If the second delivery fails, the parcel will be returned to our warehouse and an additional charge of RM10 will be imposed for re-delivery.

COLLECT IN-STORES

Pick up your parcels conveniently at one of the below outlets within 7-10 working days.

iORA @ 1 Utama Shopping Centre

iORA @ Gurney Plaza, Penang

iORA @ Mid Valley Megamall

iORA @ Queensbay Mall, Penang

iORA @ Sunway Pyramid

iORA @ Sunway Velocity

iORA @ Sky Avenue, Genting

iORA @ Vivacity Megamall, Kuching

iORA @ The Mall, Mid Valley Southkey, Johor

iORA @ IOI City Mall, Putrajaya

iORA @ Isetan, The Gardens

iORA @ Isetan, KLCC

iORA @ Setia City Mall

iORA @ AEON Tebrau City, Johor

iORA @ The Exchange TRX

LOCAL DELIVERY (WEST MALAYSIA)

LOCAL DELIVERY (EAST MALAYSIA)

FESTIVE SEASONS

Do factor in slight delay in delivery during peak periods such as Hari Raya Aidilfitri, Deepavali, Christmas season and Chinese New Year

SHIPPING COSTS (INTERNATIONAL)

International shipping cost is calculated based on the total weight of the items and shipping region.

To calculate the exact cost of shipping, add items to cart and edit delivery address at ‘Cart Totals’. Select ‘Update’ to view the finalised amount in Malaysia ringgit.

PARCEL TRACKING (INTERNATIONAL)

You will receive an e-mail with tracking information once the parcel leaves our warehouse. Do note that there will be longer lead time for custom clearance.

CUSTOM TAXES AND DUTIES

Any custom taxes and duties incurred have to be paid by the customer in order for the parcel to clear customs. iORA will, to the best of our abilities, facilitate the payment of such duties through our courier service.